GoogleIt Mail IT Print IT PermaLinkHardware Diagnostics Passed, But Blue Screens Continue
10:46:21 AM
Written By : Richard SchwartzCategory : Computers And Networking
Location : Nashua, NH

I removed the hard drive from my laptop, installed it as a USB drive on my desktop and successfully backed up all the data. I successfully did a full surface scan, file system scan, and even a defrag. Then I took it back to my laptop and ran through 7 hours of diagnostics, putting it through all the paces of read, seek, and write tests. So, I booted up this morning, and after about 45 minutes I got a blue screen. I'm running another surface scan on it, this time while it is in the laptop. All the errors logged in the Event Viewer indicate disk hardware failure. There are actually two different blue screen reports that I've gotten. Some correspond to ATAPI driver timeouts shown in the Event Viewer, and the others are stops with code 77, KERNEL_STACK_INPAGE_ERROR -- which can be caused by a variety of things (including a virus, so I'll do a virus scan as soon as the current surface scan is done), but the most usual cause is supposedly disk hardware failure. Since I do have all my data backed up, I suppose that a format and reinstall of Windows probably wouldn't hurt, except insofar as it's going to suck up a lot of time.


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Comments :v

1. Julian Robichaux06/21/2005 05:45:33 PM

Just in case, you could always check the memory too:

2. tani06/21/2005 10:13:42 PM

Aye, I was going to suggest Prime95. It's been the best diagnostics tool I've ever used (after passing memtest, too!!!). I was getting seemingly random errors, but a lot of page fault/drive errors. After using prime95 and umm, replacing every single piece of hardware connector/reinstall/etc except cpu/ram, a ram replacement did it. ymmv. G'luck. It may alternately be a controller issue???

3. Richard Schwartz06/21/2005 10:52:59 PM

@Julian, Tani: Thanks for the advice. I've been running memtest for about the last 2.5 hours, almost done with three full passes, and so far no errors. I'll look into Prime95, too.

4. Danny Lawrence06/22/2005 11:29:01 AM

The problem might not be in the drive, it might be in the controller hardware on the laptop, and if that is the case then it is time for a new laptop.

5. Richard Schwartz06/22/2005 12:11:27 PM

@Danny: That is indeed what I'm trying to figure out. At the moment, my suspicion is that it is a heat problem, possibly in the drive, possibly in the controller. The only way to narrow it down further is by running the laptop with another drive for a while. Unfortunately, I don't happen to have one lying around, but I'm making arrangements.

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