GoogleIt Mail IT Print IT PermaLinkFerris Research: Two Recent Opinions On Email Clients
08:22:21 PM
Written By : Richard SchwartzCategory : Industry News And Comment
Location : Nashua, NH

I was catching up on more tha 800 unreads in my bloggregator database today, when I happened to notice these two items on the Ferris Research messaging and collaboration blog


The first post was from David Ferris on September 14th, and the title is "Scalix has the Best Email Web Client", and it comes to this conclusion:

Rich clients have a very high administration overhead. So clearly, if a browser can delivery a high quality experience, it's far better to use than a rich client.


The second post was from David Via on September 21st, and the title is "Notes/Domino Centralized Client Control Means Better Regulations Compliance, TCO Savings", and here are it's first and last two sentences:

IBM Lotus has been incorporating the ability to centrally configure client settings by defining system policies.

Notes/Domino’s very granular security model will help organizations address specific regulatory compliance challenges. More powerful policy-based management should also decrease operations costs and reduce costs of lost productivity due to client configuration problems.


The problem I have with this comes down to two words in David Ferris' piece: "far better". It makes nice prose, but it's too absolute for an analyst -- even in a brief blog. Maybe especially in a brief blog. As the second piece shows, it's a more nuanced question in several respects. A high quaility experience is all well and good, and the brower is becoming better at delivering this with every passing day, but regulatory compliance is as important these days as the user experience. Policy-based management features give a rich client the ability to hold down those "very high administration overhead" costs and meet compliance issues while offering the quality user experience that the web clients are continually striving to match.

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